HELP CENTER

Submit Support Request
Please submit a technical support request by clicking on the link above for all technical support. Include your complete contact information, title and version of your software, date and place of purchase, and a detailed description of your request. Screen shots of errors will help expedite solving problems.


MSI/BestInspectors.Net
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EMAIL SUPPORT

You will receive a reply email with a support ticket within 30 minutes. Most questions are answered the same day that they are received. All support request emails are answered within one business day.

Please include a detailed description of the problem, the name and version number of your software, the place and date of purchase, your operating system versison, any the versions of any other third party software such as MS Office, Acrobat Reader, PDF print drivers, and so on.

Be sure to add support@BestInspectors.Net to your list of allowed senders in your spam filters.

We recommend that you do not use free email services such as Yahoo.com, Hotmail.com, Gmail.com and so on. If you are using one of these or another free email service and you do not receive a reply from us within one business day, we recommend that you call or write from an alternative email address.

WindSurance User Manual

InspectorLogic User Manual 

STEP TWO

TELEPHONE SUPPORT

Call 313-920-5996 to for telephone support or to request Remote Technical Assistance. Please have the Support Ticket ID that you recieved by email when you requested technical support.

Normal business hours are 8:00 am - 4:30 pm Pacific (PST/PDT) time. We try not to place calls on hold. If you receive voice mail, please leave a message and your call will be returned in the order in which it was received. Voicemail messages are transcribed into text so please speak slowly and clearly to ensure a proper transcription.

PREMIUM SUPPORT

LIVE REMOTE ASSISTANCE

Download the Support App

WINDOWS    MAC

You will need the Suppport app to be able to establish a support session. Please Download the Suppport app before contacting technical support.

Online Live Remote Support is available for all BestInspectors.Net, WindSurance.com, and InspectorLogic.com software. Refer to the support policy for your specific software to determine your support eligibility. 

Support is also available for most computer problems and a wide variety of third-party software for a small fee.

We reserve the right not to connect to any PC that has software installed that is known to be harmful (list of Harmful Software). Management Science International Inc. (dba Best Inspectors Network and WindSurance) cannot be responsible any problems that on any PC that has software known to be harmful installed on it.
*Free live remote support is available to all users of BestInspectors.Net software for a limited time. Software is licensed for a single user only. Technical support will be provided only to the registered user of the software or a single person designated by the user.

PAID SUPPORT OPTIONS

Support for BestInspectors.Net and WindSurance software that is no longer covered by a free support plan or an extended support plan is available in 30 minute increments. Most BestInspectors.Net and WindSurance support requests can be resolved in a single 30 minute session. Support for third-party software and general computer support may take longer. Purchase a minimum of two 30 minute sessions for third-party and general computer support. If the session does not exceed 30 minutes, the second session fee wil be refunded. If the session exceeds 30 minutes, yhou will be required to purchase additional 30 minute increments.

Live Remote and Telephone Support - Software Customer


$ 39 per 1/2 hour
  • $39 per half hour - BestInspectors, WindSurance, and InspectorLogic software for customers outside the free technical support period and not covered by a maintenance plan.

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Live Remote and Telephone Support for Third-Party Software - Customer

$ 45 per 1/2 hour
  • $45 per half hour for third-party software and general computer support for BestInspectors, WindSurance, and InspectorLogic software customers and all other MSI customers.
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Live Remote and Telephone Support for Third-Party Software - Non-Customer

$ 55 per 1/2 hour
  • $55 per 30 minutes - Third-party software and general computer support. Non-customers.




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MAINTENANCE PLAN
Adds protection against technology changes and losing software, extends initial support and updates period, and discounted paid support for third-party software or general computer support


$ 49.95 per six months
  • Only $49.95 for six months. A maintenace plan includes ALL updates for the duration of the plan. Protect against changes in standardized forms (WDI, WDO, Citizens, etc) and technology driven updates. The Maintenance Plan covers ALL software made in a single purchase. Maintenance plans MUST be purchased within 30 days of the qualifing software purchase. Purchase in six month increments.
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