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Established 1992

 

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MSI
Est. 1992

 

 

 

 

 

 

 

 

 

 

 

Inspection Report Help Center

Remote Assistance
Free live interactive online support by appointment

Call 213-291-1717 (US) or 416-628-1390 (Ca) to request Remote Technical Assistance or an online interactive demonstration of any of our Inspection Report software.

Online Remote Assistance is free.  The support engineer will provide you with a nine digit support key for your remote session.  The support key is good for a single session. Each session requires a new key.
 

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Get Help Online

Phone 213-291-1717 or 407-401-9298 in the US. 416-628-1390 in Canada*

*Normal business hours are 8:00 am - 6:30 pm Pacific time. We do not place calls on hold. Leave a message and your call will be returned in the order received.  Messages are transcribed into text so please speak slowly and clearly to ensure a proper transcription.

Microsoft security settings (read this first)*
*Security options must be set correctly before you can run BestInspectors.Net applications

Online User Manuals
and Frequently Asked Questions (FAQ)

View the video tutorials for additional help

Inspection Report Upgrade Chart
Inspection Report Comparison Chart
Register your software

 

Get Help by Telephone

Phone 213-291-1717 or 407-401-9298 in the US. 416-628-1390 in Canada*

*Normal business hours are 8:00 am - 6:30 pm Pacific time. We do not place calls on hold. Leave a message and your call will be returned in the order received.  Messages are transcribed into text so please speak slowly and clearly to ensure a proper transcription.

 

Get Help by E-mail

Send your help request to Support at BestInspectors.Net*

*Replace " at " with the @symbol

 

How to Use The Manuals
Many of the most common software questions apply to more than one program.  Likewise, many of the features of our inspection reports, business, and training software are available in more than one more than one program.  The online user's manual is categorized by topics rather than by individual programs.  Screen shots and descriptions may not exactly match what you see on your PC because of differences in appearance of the programs on PCs with different configurations.  If you are not able to find the information you need, you may call technical support at 407-401-9298 (US), 213-291-1717 (US), or 416-628-1390 (Canada).

Note: "XL Pro" is the name for a complete family of reports.  When calling or writing for technical support, please refer to the specific XL Pro edition (Heritage, HomeTrex, Legacy, MSI Reporter, etc).

 

 

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Updated: 13 Jul 2011