Submit Support Request
Please submit a technical support request by clicking on the link above for all technical support. Include your complete contact information, title and version of your software, date and place of purchase, and a detailed description of your request. Screen shots of errors will help expedite solving problems.
You will receive a reply email with a support ticket within 30 minutes. Most questions are answered the same day that they are received. All support request emails are answered within one business day.
Please include a detailed description of the problem, the name and version number of your software, the place and date of purchase, your operating system versison, any the versions of any other third party software such as MS Office, Acrobat Reader, PDF print drivers, and so on.
Be sure to add support@BestInspectors.Net to your list of allowed senders in your spam filters.
We recommend that you do not use free email services such as Yahoo.com, Hotmail.com, Gmail.com and so on. If you are using one of these or another free email service and you do not receive a reply from us within one business day, we recommend that you call or write from an alternative email address.
Call 313-920-5996 to for telephone support or to request Remote Technical Assistance. Please have the Support Ticket ID that you recieved by email when you requested technical support.
Normal business hours are 8:00 am - 4:30 pm Pacific (PST/PDT) time. We try not to place calls on hold. If you receive voice mail, please leave a message and your call will be returned in the order in which it was received. Voicemail messages are transcribed into text so please speak slowly and clearly to ensure a proper transcription.
You will need the Suppport app to be able to establish a support session. Please Download the Suppport app before contacting technical support.
Online Live Remote Support is available for all BestInspectors.Net, WindSurance.com, and InspectorLogic.com software. Refer to the support policy for your specific software to determine your support eligibility.